FAQ

IS THERE A LIMIT TO HOW MANY ITEMS I CAN SCHEDULE FOR PICK-UP?

Residential Customers (Lowell, Cambridge, or Newburyport): There is a 10 piece per pick-up limit.

Business Customers: There is no limit.

I DON’T LIVE IN A TOWN THAT IS SERVICED BY UTEC MATTRESS RECYCLING. CAN I DROP OFF MY MATTRESS AT YOUR FACILITY?

Yes. Residential customers may schedule a drop-off in advance by calling our call center number, 978.856.3997. All drop-offs must be paid for before they are brought to our mattress facility, and you must present a receipt. We do not give out the address for our facility until we receive payment.

Hours for drop-off are generally 8:00 am – 2:30 pm, Monday – Friday.

DO I NEED TO BE HOME FOR THE PICK-UP?

No. Mattresses should be placed curbside or within site of the street by 7:00 am the morning of the pick-up. The UTEC Mattress Recycling crew will pick up the mattresses or box springs before 3:00 pm. Similar to the way trash is collected, it is expected that the items are not placed in the street or walkway prior to your collection date. Our crew is prohibited from entering homes or apartments to pick up mattresses.

WHEN DO MATTRESS PICK-UPS OCCUR?

Cambridge: Curbside pickups occur weekly. Online requests can be made at any time online here. 

Lowell: Curbside pickups occur weekly on Wednesdays. Online orders can be made at any time, and your credit card will be charged to confirm the order. IMPORTANT: Your pickup date will be sent via email by our scheduling team within 2 business days. Please do not put your items out prior to receiving a confirmed pickup date.

Newburyport: Pickups occur on a monthly basis. To sign up for your pickup, go to Newburyport City Hall, Health Department (lower level).

WHO DO I CALL IF I HAVE A PROBLEM?

You can contact us here or call 978.856.3997

CAN I GET A PICK-UP IF I AM NOT IN A TOWN CURRENTLY SERVICED BY UTEC?

Don’t see your town/city mentioned? Contact your local DPW and ask how mattresses and box springs are recycled in your area or book a drop-off at our mattress facility in Lawrence.

Support Our Cause – Check with your local town or recycling office to see if UTEC Mattress Recycling is an option for your city or town.

WILL UTEC MATTRESS RECYCLING PICK UP OTHER ITEMS LIKE COUCHES, FUTONS, AND APPLIANCES?

No. UTEC will only pick-up standard mattresses and box springs. Consult with your town to determine who picks up these other items.

WHAT HAPPENS DURING HOLIDAYS OR BAD WEATHER?

UTEC does not schedule pick-ups on Holidays. Severe weather or other unforeseen events may force us to curtail or move pick-up dates. In this occurrence, customers will be contacted via email and are expected to retrieve items from the street/walkway until a new collection date is confirmed.

CAN I DONATE MY MATTRESS?

All mattresses received are deconstructed, allowing us to divert the materials from the waste stream. This is a labor intensive service, which is why we charge a fee for recycling. We do not consider any mattresses received as a donation and unfortunately cannot generate letters stating that you donated your mattress.

ARE THE UTEC YOUNG ADULTS PAID FOR THEIR WORK?

Yes. Young people working in our enterprises are paid the equivalent of minimum wage for their work.